Returns & Refund Policy

All Sales Are Final

Due to the consumable and perishable nature of our professional hair color and treatment products, we do not accept returns or exchanges – whether from retail (B2C) or professional (B2B) customers.

Returns Are Only Accepted If:

• You received a defective product due to a manufacturing error
• You received the wrong item due to our shipping error

Returns Will Not Be Accepted If:

• The product has been opened, used, or tampered with
• The product was purchased in error or due to buyer’s remorse
• You changed your mind after purchase

In the rare event of an approved return:

• The item must be unused and in original condition
• Return shipping is at the customer’s expense (unless due to our error)
• Shipping fees are non-refundable
• A refund will only be issued after inspection and approval by our team

High-Value & B2B Orders

Orders over $500 may require additional verification, including:

• Government-issued ID
• Business license or cosmetology certification
• Billing address confirmation

Fraudulent or unsupported claims of non-receipt may be denied. We reserve the right to refuse service to accounts involved in repeat disputes or unverifiable claims.

Chargebacks & Fraudulent Claims

Unauthorized chargebacks or false fraud claims are taken seriously and may result in:

• Permanent suspension of your account
• Reporting to payment processors or legal authorities
• Legal action under federal anti-fraud statutes

We will always act in good faith to resolve legitimate concerns.